Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our Ninja Van website (https://www.ninjavan.co/en-sg) at any time and click on our "Track your orders" to find the real-time update of your shipment. Alternative, you can call Ninja Van @ +65 6602 8271 and provide your tracking umber to them. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: For domestic orders in Singapore, We are using Ninja Van, it will normally take 1 to 3 business days for selected time slot delivery and 2-5 business day for standard courier delivery. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: At this moment, we ship within Singapore only.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: What are included in the package when you ordered Econo mop?
A: Econo unit with lithium battery, handle, micro USB charging cable, 4 different types of cleaning pads, instruction manual.
Q: How long does the battery last?
A: It will last for approximately 1.5hrs when fully charge.
Q: What is the height of the Econo mop unit?
A: it is approximately 8.2cm
Q: Do I need to wet the cleaning cloth?
A: Yes. You can remove the cleaning pad and wet it in a pail of water/detergent. Attached/velcro back the wet cloth at the base of the Econo unit.
Q: Can I put the whole Econo unit in the water?
A: No. Econo unit is waterproof/splashproof but the unit will not be able to be immersed in the water for long period of time.
Q: Can we order additional cleaning pads?
A: Yes. We sell 4 different types of cleaning pads as 1 set and do not sell it separately so as to bring the cost of the cloth further down for all our customers.
Q: Will it scratch my vinyl floor?
A: It will not scratch the vinyl floor if you select the soft yellow cleaning pad.
Q: Does Econo mop store provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
We provide all Econo mop 1 year warranty on parts and 7 days full unconditional refund if you do not like Econo mop (Which We Would Guarantee That You Would Love Our Econo Mop After Trying It ).
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a refund on your order if you don't like the product within 7 days. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at email@example.com and we will get back to you as soon as possible.